By making a booking, you agree to be bound by our booking policy.

If you are running late, We reserve the right to cut short your treatment time to ensure that our therapists are not late for their following appointments.

New clients booking an initial appointment (Consultation) will be required to make a non-refundable upfront deposit of 50% (Booking Fee) in order to secure the booking. This amount must be paid prior to your scheduled appointment and covers the cost of the initial consultation.

We require at least 24 hours of notice should You wish to cancel or reschedule Your appointment. Cancellations outside of this will not be refunded. 

If you wish to reschedule or cancel your appointment, you must notify our clinic not less than 24 hours prior to Your scheduled appointment. If you reschedule your appointment, your Booking Fee will be redeemable at Your next scheduled appointment or a refund will be issued, provided that you have given Us at least 24 hours’ notice. If you fail to provide sufficient notice (being at least 24 hours), You will forgo your Booking Fee and you will not be able to redeem it at a later time.

In the event that you fail to show up at your scheduled appointment, or cancel or reschedule Your appointment within 24 hours will result in the full amount being forfeited and future appointments will require full prepayment.

We only accept orders placed within Australia, delivered within Australia.
We charge a fixed cost of $12 for express post deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to You, simply add the items to Your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before You make any payment. It is Your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Australian orders should arrive within 7 business days after dispatch depending on the destination. It is Your responsibility to inform us promptly if an order does not arrive either by emailing calmwatersbeautyspa@hotmail.com within a reasonable period we will lodge an enquiry with the courier and advise You of any issues that are discovered.

We may provide special offers in relation to our products from time to time. At any time, We may terminate any special offer without notice in advance. If terminated, a special offer will continue to apply to products You ordered in good faith in accordance with these Terms before the special offer was terminated.

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

The full payment for Your order (including the product price and applicable delivery charges) is deducted from Your credit card on completion of Your order. Delivery will commence once payment has been processed and validated. We accept payment by PayPal.

Large transactions may involve additional screening and We will require confirmation on key details before we proceed to fill the order. In this event, We will contact You. In some cases this may delay Your order by a short period.

From time to time there may be errors on our site such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If Your credit card is charged for the purchase and We cancel the order, We will notify You and credit Your credit card account for the amount charged.

All products are offered for sale subject to available stock. If an item is out of stock, We may contact You to offer a substitute. If You do not accept a substitute item and Your credit card has been charged for an item that is out of stock, We will cancel Your order and issue a credit to Your credit card account in the amount charged. If You order products and some are not in stock, You agree that we may fill that part of Your order for which stock is available.

If you receive any products in a damaged condition, We may issue you a credit or refund in the amount paid for the products or send replacement products at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.

We honour our manufacutuer warranties and Australian Consumer Law. Any liability we may have to You under warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our option.

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

The items are returned within 30 days of the purchase date and the original sales receipt is present, or emailed to us; and
Items must be in original condition as purchased and the product has not been opened.
Returns/exchanges can be sent to:

Beleura Beauty

115 Beleura Hill Rd

Mornington VIC 3931

If you return items to us that do not comply with the above requirements, we will not process a refund. Or can be returned to you at your cost.

If you experience packing problems, please check your items against your receipt. If there are any discrepancies, please email or call us as soon as possible and within 30 days of purchase date.

The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under Australian Consumer Law.

We do not make any express or implied representation or warranty about, and shall not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with our Site or Our Content.

In no event will We be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon our Site or Our Content.

These limitations and terms include (but are not restricted to) loss or damage You might suffer as a result of:

Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by You (including third party material and advertisements).
Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.
Accessing sites or servers maintained by other organisations through links on our Site or products or services. Links are provided for convenience only. We do not endorse linked sites nor their products and services and You access them at Your own risk.
The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by You or Us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by You or Your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our Site or through the use of our products or services.

As affiliates of certain products and services We may receive compensation for recommending and promoting products/services linked to from our Site.

Our Site may contain links to sites not owned or operated by Calm Waters. Any links to third party sites on our Site are purely for information purposes only and for Your convenience. By no means does this indicate that we endorse, sponsor, affiliate or recommend any products, services or content within third party sites and solely exclude ourselves from any liability associated with their site content, its owners or its providers. It is Your personal responsibility to ensure that any information on products or services available on our Site meets Your specific individual needs and We take no responsibility for the misuse of this information